Payment Support Intern at Fenix International

Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objective

• We are looking for dynamic, highly motivated and disciplined Payment Support Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Payment Support Intern must be computer literate, a critical thinker, attentive to details and comfortable using Microsoft packages. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction
• Verify and record payments made by customers to Company accounts
• Maintain customer records by updating account information of complaints, issues, resolutions, e.t.c.

Deliverables and Activities:

• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Reconcile Company accounts at the end of each day
• Contribute to team effort by accomplishing related results as needed
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to process customers payments in a prompt fashion
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0-1 year of experience
• Excellent Written and Verbal Communication Skills.

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.