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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that...
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    Payment Support Intern

    Department: Customer Experience
    Reporting to: Head of Customer Experience

    Job Objective

    • We are looking for dynamic, highly motivated and disciplined Payment Support Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Payment Support Intern must be computer literate, a critical thinker, attentive to details and comfortable using Microsoft packages. This position requires individuals to have a strong passion for listening and providing solutions to people.

    Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Ensure an excellent experience to all customers with each interaction
    • Verify and record payments made by customers to Company accounts
    • Maintain customer records by updating account information of complaints, issues, resolutions, e.t.c.

    Deliverables and Activities:

    • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Reconcile Company accounts at the end of each day
    • Contribute to team effort by accomplishing related results as needed
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to process customers payments in a prompt fashion
    • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.

    Required Skills & Experience

    • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
    • 0-1 year of experience
    • Excellent Written and Verbal Communication Skills.

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem solving skills (solutions oriented)
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas.

    Method of Application

    Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply

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Average Salary at Fenix International
₦ 42K from 1 employee
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