Payment Services Officer at Hope Payment Service Bank

JOB PURPOSE:

To support the Head of Payment Services to acquire merchants, grow transaction volumes while managing relationships with partners.

JOB RESPONSIBILITIES: 

Sales and Business Development:

• Has shared responsibility for revenue, transaction volumes, and profitability targets of the team.
• Identify and pursue new sales opportunities to drive consistent achievement of sales KPIs- account opening, customer acquisition and retention, deposit mobilisation and growth, Merchant acquisition and performance etc
• Build relationships with clients and participate in championing product development, innovative solutions, and strategic management in the acquiring businesses (Web & Point of Sales), Merchant Services, payment services and growing overall transaction revenues in line with the Bank’s Financial Inclusion strategy.
• Offer tailored payment solutions
• Meet or exceed sales targets
• Stay up to date with payment industry trends, technologies, and regulations

Product Knowledge:

• Develop expertise in acquiring and payment solutions

Client Management:

• Provide exceptional customer service
• Ensure client satisfaction and retention
• Resolve client issues and concerns

Collaboration:

• Work closely with internal teams (e.g., technical support, product development)
• Ensure seamless client onboarding and integration

Reporting and Analysis:

• Submit regular sales reports and analyses to the unit head.

EDUCATION:

Bachelor’s degree in Business, Finance, Marketing, or a related field.

SKILLS NECESSARY FOR JOB FUNCTION:

• Financial sector knowledge
• Banking policies 
• Electronic channels management
• Performance management
• Organizational strategies
• Risk management
• Business performance improvement
• Budgeting, planning and control.

EXPERIENCE:

• Proven sales experience (5+ years) in payment processing, fintech, or a related industry
• Strong communication, negotiation, and interpersonal skills
• Ability to work in a fast-paced environment, meeting deadlines and targets.
• Knowledge of payment industry trends, technologies, and regulations.