Payment Operations Officer at Payzeep

Job Summary:

• We are seeking a Payment Operations Officer to join our Payments Operations team at PayZeep.
• This role is crucial for detecting and preventing fraudulent activities and suspicious transactions within our payment ecosystem.
• The ideal candidate should possess strong analytical and investigative skills.

Responsibilities:

Transaction Monitoring

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours.
• Detect and investigate potential fraud cases and escalate findings as necessary.
• Ensure steady uptime of third-party service providers.
• Take proactive steps to prevent fraudulent activities.
• Ensure strict adherence to industry regulations and PayZeep's operational policies.

Reconcilation and Settlement

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues

Dispute Resolution

• Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases.
• Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes.

Suspicious Activity Reporting:

• Prepare reports on suspicious transactions and collaborate with relevant departments to
• ensure timely action and compliance with regulatory requirements.

Quality Assurance:

• Participate in quality assurance efforts to test new POS and payment software releases
• Document and report any identified bugs or issues during testing.

Training and Technical Guidance:

• Build strong product expertise
• Ensure that standard operating procedures (SOPs) are up to date and accessible.

Qualifications

• Minimum of 2 years of professional experience in transaction monitoring or fraud detection
• within the Fintech/ Financial Services/Banking industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Profound understanding of transaction routing and processing.
• Proficiency in using fraud detection tools and software.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal and collaborative skills
• Excellent time management skills
• A team player, target driven and highly motivated.
• Empathy and patience when dealing with clients.
• Hold a BSc/HND from a reputable tertiary institution
• Certifications that relate to fraud detection tools and software