Payment Operations Manager at Duplo

Job Description

• This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions
• The Payments Operations Manager will play a critical role in ensuring smooth and efficient payment operations , managing relationships with financial institutions, and ensuring compliance with regulatory requirements.
• The ideal candidate will have a strong background in payment systems, a deep understanding of the financial landscape in Africa, and the ability to drive operational excellence.

Key Responsibilities

• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence.
• Monitor and manage payment processing systems to ensure optimal performance, identifying and resolving any issues that arise.
• Develop and implement standard operating procedures (SOPs) for payment operations, ensuring consistency and efficiency across all processes.
• Partner with product, and engineering to implement new payment products, expand capabilities and expand our functionalities across borders
• Identify and manage relationships with financial institutions, payment processors, and other key vendors/partners, ensuring service level agreements (SLAs) are met.
• Negotiate contracts with payment processors and other service providers to ensure favorable terms and conditions for Duplo as we expand to other geographies and improve our products. 
• Ensure all payment operations comply with relevant regulatory requirements, including AML/KYC, data protection, and other financial regulations.
• Work closely with the compliance team to monitor and mitigate risks associated with payment processing, including fraud prevention and detection.
• Conduct regular audits of payment processes and systems to ensure compliance and identify areas for improvement.
• Analyze payment data to identify trends, inefficiencies, and opportunities for cost savings or process improvements.
• Lead initiatives to optimize payment processing costs, improve transaction speed, and enhance overall customer experience.

Requirements

• Minimum of 5 years of experience in payment operations, financial services, fintech, or a related industry
• Bachelor's Degree in Finance, Business Administration, or a related field
• Extensive experience with payment processing systems, gateways, and related technologies.
• In-depth knowledge of AML/KYC, data protection, and financial regulations related to payment processing.
• Strong understanding of payment routing, settlement processes, and reconciliation.
• Experience integrating payment systems with banks, processors, and third-party services.
• Proven experience in leading teams and functions.
• Excellent negotiation and relationship management skills.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent communication and presentation skills