Patient Services Manager at Medicaid Radiology Limited

Role Description

• The Patient Services Manager is a full-time, on-site role based in Abuja, responsible for overseeing the delivery of patient services within Medicaid Radio-diagnostics & Clinics. This role manages daily patient flow, ensures quality patient care, and coordinates with clinical and administrative teams to provide a smooth, respectful, and efficient patient experience.
• The Patient Services Manager supervises front-line staff, monitors service standards, addresses patient inquiries and concerns, and ensures adherence to safety, regulatory, and organizational policies.
• The role also involves implementing service improvement initiatives, maintaining accurate patient service records, and supporting the integration of diagnostic services into overall patient care pathways.
• The Patient Services Manager collaborates closely with nursing and medical teams, providing guidance, training, and performance feedback to uphold the organization’s SCRIPT values.

Qualifications

• Strong patient care skills, including experience in Patient Care, Quality Patient Care, and Direct Patient Care.
• Background in healthcare, with the ability to collaborate effectively with clinical and diagnostic teams.
• Demonstrated ability in Training, including coaching and developing patient-facing staff.
• Experience in patient services management or similar supervisory role in a hospital, clinic, or diagnostic center.
• Excellent communication, interpersonal, and conflict-resolution skills, with a client-centered approach.
• Proven organizational and time-management abilities, with attention to detail and adherence to safety and quality standards.
• Relevant professional certification or degree in Nursing, Health Administration, or a related healthcare field.
• Familiarity with healthcare regulations, patient confidentiality requirements, and quality improvement practices.