Patient Services Coordinator at Sigma Consult

Remuneration: From ₦1,800,000 per annum

Overview

We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our team. This role is pivotal in managing the end-to-end inpatient experience—from admission through to discharge. The ideal candidate will act as a liaison between patients, families, and multidisciplinary hospital teams to ensure seamless care delivery and exceptional service quality.

Key Responsibilities

• Admission Coordination: Oversee and process inpatient admissions, ensuring completion of documentation, consents, and billing procedures.
• Bed Management: Collaborate with nursing and ward managers to allocate beds efficiently and track availability for new admissions or internal transfers.
• Patient Orientation: Welcome admitted patients, and provide essential information on ward routines, hospital services, rights, and responsibilities.
• Care Navigation: Facilitate effective communication between patients, families, and healthcare teams to promote clarity and continuity of care.
• Daily Rounds Support: Participate in ward rounds when required to escalate service concerns and document patient experience feedback.
• Family Liaison: Act as the main point of contact for approved family communications, visitation guidance, and discharge planning.
• Discharge Coordination: Ensure smooth discharges by coordinating with clinical teams, billing, pharmacy, and transport services.
• Service Quality Monitoring: Track and respond to patient satisfaction indicators, manage feedback, and escalate special needs (e.g., dietary, religious, mobility).
• Documentation & Reporting: Maintain organized records of patient service interactions and submit daily reports on discharges and patient concerns.
• Compliance Support: Uphold hospital standards on patient safety, confidentiality, and professional conduct.

Qualifications & Experience

• B.Sc. or HND in Health Administration, Public Health, Social Sciences, or a related field.
• 2–4 years of experience in inpatient coordination, hospital front-office, or related roles.
• Strong knowledge of hospital admission/discharge workflows and procedures.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to multitask and remain composed in a fast-paced environment.
  
   

Desirable Attributes

• Prior experience in a specialist or tertiary hospital.
• Familiarity with NHIS/HMO billing and insurance procedures.
• Understanding of patient rights, infection control practices, and DAMA protocols.
• Calm, empathetic, and service-oriented personality.
• Skilled in producing data-driven reports and presentations.

Benefits

• Competitive salary with performance-based reviews.
• Professional development opportunities and access to training resources.
• Supportive and collaborative work environment.
• Opportunities for career advancement within a growing healthcare network.
• Access to staff health plans and wellness initiatives.