Partnership Officer (NFTE) at Smartcash PSB

Duties / Responsibilities

• Customer/Partner Onboarding Support: Assisting in the seamless onboarding of Corporate Customers and Partners, ensuring full compliance with all necessary procedures and documentation.
• Partner Account Profiling Support: Conducting thorough profiling and analysis of partner accounts to support strategic decision-making and relationship management.
• CBS/Enterprise Portal Reporting: Generating regular reports from our CBS (Core Banking System) and Enterprise Portal, providing actionable insights, and highlighting areas for improvement.
• CBS/Enterprise Portal Issue Resolution: Addressing and resolving operational issues related to the Enterprise Portal promptly and effectively to minimize disruptions.
• Fraud Account Investigation: Conducting investigations into potentially fraudulent activities, collaborating with relevant teams to safeguard our enterprise accounts.

REQUIREMENTS/SKILLS

• First degree in relevant field. Advanced Degree and relevant / MBA and industry certifications will be an added advantage
• Minimum of 3 -5 years’ experience required
• Project Management
• Interpersonal
• Relationship management
• Strong Oral and Written Communication
• Results orientation
• Decision making
• Technology Innovation
• Issues management
• Integrity and honesty
• Teaming