Partner Support Officer (Intern) at truQ

JOB OVERVIEW

Partner Support Officers(PSO) are the link bridge between truQ and its various business partners. They are the face of the company in terms of communication with our businesses and they are expected to carry out the duties below diligently on a daily basis.

Key Responsibilities

• Build sustainable communications for managing and supporting the company’s partners.

• Manage the companies involved in the day-to-day of partner success

• Oversee the activities of the partners on the platform in relation to the clients they service

• Where applicable, prepare invoices to clients and ensure the timely payment of driver partners

• Ensure partners’ understanding of the platform (expectation, payment, customer support, complaints, etc.)

• Understand the various truQ applications for the daily achievement of trip automation for drivers and business partners

• Where applicable, train and oversee the activities of Vehicle Sales Representatives(VSRs) attached to drivers under a particular business.

• Coordinate reward activities for driver-partners

• Ensure weekly update of the business transaction sheet for report preparation.

• Provide innovative ideas for better management of truQ’s business partners

Requirements and skills

• Minimum HND educational qualification

• Minimum of 1-year cognate experience

• Proven customer service experience.

• Strong interpersonal relationship management skills

• Strong communication skills (written and verbal)

• Should live in Ibadan (Challenge, Ringroad, Podo, Bodija)