Packet Core SME and Change Manager at Ericsson

The primary function of this role is to provide expert-level support of Ericsson packet core nodes. Highly specialized in providing technical & proactive support to the customer network. Call out and liaise with Vendors & service providers for 4th line support until resolution. Support the provision of accurate reporting on the network to Ericsson teams, Vendors, and Customers, supplying technical/statistical data as required.

What You Will Do

• Perform maintenance, daily health checks, and solving of all packet core and Enterprise data network service nodes (MME, MPG, PCRF, DNS).
• Designing, and solving Core Network platforms and applications that provide Data services.
• Interacts with multiple Engineering, Operations & QA teams in designing robust network solutions.
• Define technical requirements for core network elements and work effectively with solution teams in designing solutions on existing products.
• Support deployment of major hardware and software upgrades working with the project team to ensure seamless operation as the network architecture evolves.
• Work with the Performance teams on assessing the performance and capacity of the platforms and drive corrective actions with stakeholders to resolve any identified degradation.
• Identifying improvements in processes, tools and products and establishing good working relationships with support organization
• Experience working on any of the Packet core network elements such as PGW, PCRF, MME, SGW, DNS, AAA, HLR/HSS, DRA, etc with vast use of protocol analyzers and solving tools such as Wireshark.
• Perform required maintenance, expansion, and upgrade of H/W & S/W and solve on critical issues.
• Integrate new network communication devices, topologies, hardware and protocols into existing network management systems continuously.
• Liaise with Network Engineers within the organization which includes MPLS unit, Charging Units and Radio Access Unit ensuring that all faults are resolved.
• Responsible for providing feedback to the planning to ensure robust design and redundancy, performance tracking and statistical KPI analysis for the long-term strategic evolution of the network.
• Maintain End-to-end internal Data security on the Packet Core / Enterprise Data Network.
• Continual Constructive criticism of existing infrastructure with visible plans for improvement.
• Ensure Key work is met: MTTR, Availability.
• Document user support activity, such as system problems, corrective actions, resolution status and completed equipment installations.
• Interpret Customer’s Business Needs and Articulate/Demonstrate How Ericsson’s ICT Services Can Benefit the Customer and Address Their Needs.
• Solving Packet switching network, signaling, telecom standards and implementation and maintenance for IP Network & Packet Core equipment: PGW_SGW etc.
• Physical solving of Packet Core nodes and involved in changing specific hardware parts if any fault is developed
• 2nd level support for GPRS nodes from UE to the internet on the network.

You will bring

• BSC/HND or equivalent experience within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, Physics, or equivalent.
• Strong understanding of general Packet Core solutions for 2G, 3G and LTE
• Knowledge of Packet Core Nodes like SGSN-MME, GGSN, PCRF, SGW/PGW
• Understanding of dimensioning guidelines for Packet Core Nodes
• GPRS, WCDMA, LTE Media and Signaling Interfaces (including 3GPP and non-3GPP)
• Strong knowledge of wireless technologies (call flow), related protocols and telecommunication standards like 3GPP
• Strong knowledge of Linux scripting.
• Ability to multitask, and cope with a multifaceted environment where priorities are constantly revised to keep pace with a highly driven industry
• Relevant certifications like CCNA, CCNP, CCIE, MTA, MCSA, AWS, etc is an added advantage.