OSP Maintenance Supervisor - Fibre Optics at IpNX Nigeria Limited

Description 

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance.

Corporate Customers:

• Restore service failures within 3 hours of its occurrence.
• Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.

Retail Customers:

• Restore service failures within 8 hours of its occurrence.

Field to base Communication:

• Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively drive MSPs to identify, plan, and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals.
• Provide monthly cabinet utilization report.
• Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket.
• Submit monthly cabinet utilization report.
• Submit out-of-scope BOM and supporting documents for PO approvals.
• Assessment, Acceptance test, and Hand-over Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration.

Educational Qualifications & Functional Skills

• Academic: University Degree in Telecoms, Engineering, or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.