OSP Engineer at Equinix Nigeria

Job Summary

• Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.

Responsibilities
Network Fulfilment

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
• Problem Solving/Assessment
• Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Assists in identifying process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

Release Management

• Documents business requirements
• Supports in developing cross-functional BRDs
• Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
• Assist in performing user acceptance testing (UAT)
• Reports back to the track lead on testing progress
• Aids in updating process and procedural documentation
• Assists with post deployment analysis

Project Management

• Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
• May help identify risks and issues

Reporting and Metrics

• Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
• Performs ad-hoc reporting

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided

Qualifications

• Bachelors Degree required
• 4-5 years' related experience required
• Candidates with CFOT/CFOS would be at an advantage