Order Manager at Siemens

A Snapshot of Your Day

• In your role as Order Manager, you will be responsible for the local execution of sales orders and maintenance contracts for gas turbines and compressors for the Nigerian market.
• You will be doing this in close cooperation with the Project and Finance/Commercial Managers. Your focus areas will be handling and monitoring of sales orders, since their reception until delivery and payment from customer.
• In this role you will be in direct contact with the customer as well as a large variety of internal departments like project management, finance, supply chain management, insurance, tax, legal and logistics.

Responsibilities
How You’ll Make an Impact: 

• Clarify parts requests and required quantities, translating technical comments into customer-friendly language.
• Confirm provisional part numbers for quotes and explain delays, materials needed, and technical details.
• Filter engineering responses to ensure customer-oriented answers.
• Manage relationships with customers and project collaborators, including certificates, shipping plans, and material acceptance.
• Acknowledge orders and support debt collection efforts.
• Monitor budget adherence and take actions to minimize non-conformance costs.
• Follow up on urgent deliveries related to site outages.
• Ensure compliance with PM standards and Business Conduct Guidelines (e.g., tax, export control, EHS).
• Complete all necessary paperwork with relevant parties (PCC, finance, SCM, engineering).
• Communicate with customers regarding certificates, shipping plans, and insurance.
• Foster collaboration between Sales and Commercial Teams for Purchase Order processing.
• Create purchase requisitions and inter-company orders in SAP.
• Liaise with Product Competence Centers for order management.
• Maintain data quality in Sales Force and ensure timely updates.
• Manage customer expectations and feedback, resolving issues with Purchase Orders.
• Ensure accurate documentation for goods importation into Nigeria.
• Coordinate with Delivery Supervisor for tracking and delivery of goods.
• Analyse and support the Commercial team in revenue generation through accurate order forecasting.

Requirements
What You Bring:

• 3 – 5 years Order Management experience
• Excellent written and verbal communication skills
• Certificate in CIPS or CIPSMN will be an advantage
• Good knowledge of Nigerian Import procedures and required import documents needed
• Knowledge of SAP and Sales Force tools will be an advantage
• Knowledge of Incoterm 2020 and its application will be an advantage
• Good knowledge of Microsoft Office is required
• Must be goal-oriented, comfortable working in diverse teams, and experienced in managing multiple tasks.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform
• e-Learning
• Mentorship
• Coaching
• Open feedback culture.