Operations / Teller Officer at Good Neighbours Microfinance Bank

Responsibilities

• Process new account opening requests (savings, current, fixed deposit, loan-related accounts).
• Receive and process customer deposits, withdrawals, transfers, loan repayments, and other cash transactions.
• Post transactions into the core banking application promptly and correctly.
• Handle currency, transactions, and confidential information in a responsible manner.
• Provide support to customers by addressing their inquiries and resolving their complaints.
• Balance vault transactions, cash movements, and maintain accurate teller proof sheets.
• Comply with CBN, AML/CFT, and bank operational policies.
• Ensure proper filing and documentation of all transactions.
• Cross sell the bank products, assist customers in completing forms and applications.
• Process and book loans accurately.
• Ensure high levels of customer satisfaction by delivering prompt and professional service.
• Other responsibilities assigned.

Requirements

• Candidate must have OND / HND qualification / B.Sc Certificate in any field.
• 1 - 2 years of experience in banking operations preferably in a microfinance institution.
• Strong analytical, problem solving, and communication skills.
• Familiar with banking operations, policies and regulatory requirements.