Operations Support Specialist at Ship Afrika International

Position Summary

• The Operations Support Specialist will play a vital role in the company’s logistics activities, supporting the management of existing freight operations and expanding Air and Ocean Freight businesses.
• This position requires operational coordination, customer relationship management,  identifying new market opportunities.

Key Responsibilities:

• Support daily operations, including bookings, regulatory filings, tracking shipments, and resolve logistics issues.
• Develop and nurture relationships with clients, carriers, partners and vendors.
• Assist in growing the Air and Ocean Freight business by identifying new leads and opportunities.
• Oversee the preparation and review of shipping documentation, ensuring compliance with regulatory requirements.
• Monitor and analyze operational data to optimize processes and improve efficiency.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Provide operational reports and updates to the General Manager.
• Any other responsibility as may be assigned by the General Manager

Job Specification

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related fields.
• At least two (2) years of experience in marketing, preferably in logistics or related industries.
• Familiarity with Air and Ocean Freight processes and regulations.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace and logistics management systems.
• Excellent written/verbal communication and time management skills.
• Great interpersonal and team-work skills.
• Creativity and attention to detail.