Operations Support Associate at Equinix Nigeria

Job Summary

• Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities

• Technical Support
• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training

• Handles logistics for training rollouts
• Provide support training related activities

UAT

• Handles logistics for User Acceptance Testing

Project Management

• Works on assigned project activities

Qualifications

• Proven years experience
• Diploma to a Bachelor's Degree