We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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The Operations specialist role focuses on data integrity, cross-functional coordination, CRM/fintech platform management, and handling backend logistics like onboarding, KYC, and commission tracking.
Key Responsibilities
Data & System Administration: Own the accuracy and maintenance of all sales, agent, and dealer data across CRM and proprietary fintech platforms.
Onboarding & Compliance (KYC): Streamline the end-to-end onboarding workflow for new agents and dealers, executing rigid KYC (Know Your Customer) verifications to ensure total compliance.
Cross-Functional Support: Partner closely with internal teams to optimize daily workflow efficiency.
Incentive Tracking & Reconciliation: Audit, track, and reconcile sales commissions, performance tiers, and incentive payouts to guarantee precision and transparency.
Key KPIS
Reporting Precision & Timeliness: Consistently delivering accurate, audit-ready operational and performance reports on schedule.
Onboarding Efficiency: Minimizing Turnaround Time (TAT) for agent and dealer verification and system activation without compromising KYC standards.
Data Quality Index: Maintaining a near-zero error rate in CRM data management and incentive calculations.
Qualifications & Skills
Bachelor's Degree in Business, Statistics, or related field.
1–3 years’ experience in Sales Operations, Fintech support, or a data-driven customer/partner operations role.
Strong Excel skills; CRM or dash board experience is an advantage.
High attention to detail, data accuracy and the agility to thrive in a fast-paced fintech environment.
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