Operations Planning Manager at British Council

Pay Band: BRC-6-F
Contract Type: Indefinite Contract

Role Purpose

• The purpose of this role is to plan and track exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery.
• The Operations planning Manager will translate demand into capacity/resource requirements for venues, people, and test materials to fully optimise operations and margins while maintaining service levels, maximising agility, and ensuring contingency. It will also manage, monitor, and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve.
• This role will be required to manage external relationships like exam venue providers and vendor relationship, he/she will also undertake venue scouting and contract negotiations. This role will also manage internal relationship management and other country relationships and ensure internal counterparts across functions understand requirements and execute to plan on Test Day.

Main Accountabilities
Main accountabilities but not limited to the following:

• Plan to optimise available physical and operational resources given demand
• Capacity Management - manages relationship with Commercial for Demand and capacity fill
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so, in relation to venue and demand management. Ensures the customer is kept informed throughout the process.
• Works with Head of Operations and Commercial Manager on planning future changes to delivery profiles
• Manage relationship with exam venues, event venue landlords, negotiate contracts and manage onboarding on the SAP.
• Contingency planning and risk management of supply.
• Manages daily/weekly planning/capacity meetings
• Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.
• Plans and prioritises cluster's operational activities and supports team knowledge and skills development towards effective delivery of services.

Minimum Requirements

• University Degree in any subject or relevant qualification

Role Specific Knowledge and Experience:

• Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business.
• Experience of working in a high volume, busy operational environment, delivering to standard.

Desirable:

• Experience of supporting on delivery of computer based and/or paper-based exams.
• Experience managing small teams or demonstrating management potential of team in dispersed locations.
• Experience in third party relationship management

Language requirements:

• Fluency in written and spoken English.

Salary
NGN10,989,828.00 per annum plus benefits.