Operations Performance Instrumentation Analyst at IpNX Nigeria Limited

Job Summary

• The Performance Instrumentation Officer is responsible for designing, implementing, and managing the organization’s performance measurement framework.
• This role ensures that all operational activities are measurable, accountable, and aligned with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• The officer will drive real-time performance tracking, support data-driven decision-making, and continuously improve operational efficiency across all departments and divisions.

Responsibilities

• Engage all Divisions and Departments to define, validate, and secure sign-off on KPIs and SLAs company-wide
• Ensure alignment of KPIs with organizational goals and strategic objectives
• Maintain a centralized repository of all approved KPIs and SLAs
• Document updates and communicate changes to stakeholders in real time
• Monitor and evaluate performance at Departmental level, Divisional level, Company-wide level
• Track SLA compliance, turnaround time, service quality, and operational efficiency
• Identify performance trends, gaps, and anomalies
• Report performance drops, stagnation, or risks proactively
• Drive implementation of performance measurement frameworks across all business units
• Establish structured KPI tracking systems for SLA compliance, Turnaround time, Service delivery quality, Operational efficiency.
• Deploy real-time dashboards and monitoring tools for visibility
• Ensure tracking at both team and individual performance levels
• Lead the development and deployment of automation tools to: Capture operational timestamps, Aggregate and analyze performance data
• Collaborate with IT teams and external vendors to ensure system scalability and functionality
• Ensure data integrity, accessibility, and usability across platforms
• Champion digital transformation in performance tracking and reporting
• Analyze departmental and company-wide performance reports (periodic and on-demand)
• Compare performance outcomes against defined targets and benchmarks
• Provide actionable insights and recommend data-driven solutions
• Support leadership with decision-enabling analytics
• Develop and maintain a comprehensive OperationalPerformance Manual, covering: Company-wide processes, KPIs and metrics, SLAs and service mapping
• Ensure periodic review and stakeholder sign-off of all updates
• Produce clear, concise, and executive-level performance reports
• Communicate findings and recommendations to all relevant stakeholders
• Recommend improvements to existing operational practices
• Design corrective actions to address inefficiencies
• Support the development of a culture of performance accountability
• Drive continuous improvement initiatives across business units.

Qualifications / Experience

• 2 - 5 years of experience in performance management, business analysis, or operations
• Minimum of 2 years of varied experience in Performance Management, Instrumentation and Data Analytics
• Sound understanding of PM Measurement and Reporting
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office / Google Workspace / Mac Office Suite, SQL and data querying tools
• Experience with dashboards and reporting tools (e.g., Power BI, Tableau) is an advantage
• Solid project management and stakeholder engagement skills
• Excellent written and verbal communication skills.