Operations Officer at Sunrose Consulting

Job Description

• Reporting to the General Manager, you will supervise all phases of the company’s operations including but not limited to safety, quality control, maintenance, purchasing, receiving, and maintaining exceptional customer satisfaction.
• Additional responsibilities include managing office staff, and drivers, ensuring proper training, guidance, and coaching of all personnel.
• The overall maintenance and up-keep of vehicles, facilities, and capital improvements falls under the responsibility of the Operations Officer.
• You will work closely with the Accounting, Administrative, and Sales teams in order to increase productivity and profitability within the entire business.
• In addition, you will conduct regular operations team meetings with all the HODs weekly to discuss routine operational matters, sales targets, and actions taken for service recovery, and also any staff issues.

Responsibilities

• Assist in the preparation of the annual budgeting and monthly forecasting processes.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assess and review customer satisfaction and service recovery process.
• Meet all departmental heads to review and train staff to upkeep the human capital.
• Monitor and maintain operation & overhead costs in order to maintain maximum revenue to the organisation.

Requirements

• Excellent planning and organisational skills
• Excellent interpersonal communication and listening ability
• A strong ability to be adaptable and flexible
• Strong analytical and decision-making skills
• Ability to work with teams and lead decision-making processes in a team environment
• Demonstrated strong problem-solving and crisis-management skills
• Must be customer service oriented.
• To be successful in this role, you must have experience, including best practices in operations with a basic understanding of financial and accounting practices.
• Good computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, PowerPoint and/or Access) to analyse data and trends are essential for this role.
• A good team player, you will work with colleagues to share skills, knowledge, resources and networks. You must be highly focused, with excellent communication skills, and be motivated and professional in appearance and presentation. You must have good computer skills.