Operations Officer at Leadway Assurance Company

Key Result Areas-Job Output (List the expected end results that must be achieved in order to fulfill the job purpose)
Tasks and Activities KRA’s (What are the key activities undertaken to achieve the desired end results?)
Renewals and New Policy

Process renewals and new policies.

Ensure issuance of debit notes to clients within agreed SLA

 
Scratch card and Brown card processing and administration

• Scratch card Management (physical cards in your custody)
• Allocate and activate batch numbers
• Retrieve provisional policy numbers and certificates
• Replenish brown card batch at agreed level of depletion

Process Improvement

• Ensure delivery based on agreed SLA
• Continual review of operating processes to deliver efficiency and encourage profitability at all times.
• Ensure compliance with regulatory guidelines to avoid penalties and fines.

Relationship Management

• Maintain positive and professional relationships with internal and external stakeholders.

Client data maintenance

• Ensure update and maintenance of client information that could be readily archived and/or retrieved.

MTA and Endorsements

• Ensure end to end process and delivery within agreed SLA

Claims notification

• Ensure immediate notification to claimsRegister@leadway.com

 
Qualifications

• Educational qualifications  & functional / technical skills
• A Bachelor's degree in Insurance or related field.
• Knowledge of Insurance laws and regulations as well as Global best practices.
• Relevant experience (type of experience and minimum number of years
• Minimum of 1 year in Technical or Operations
• Attitude and behavioural traits
• Strong analytical and problem solving skills.
• Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding customers, in a fast-moving, constantly changing environment.
• High degree of professionalism, maturity and confidentiality.
• Very good interpersonal and presentation skills.
• Strong People skills- Building Collaborative Relationships, Highly developed, demonstrated teamwork skills.
• Oral and written interpersonal skills.
• Creative, forward thinking.