Operations Officer at Interrand Homes & Properties Limited

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day operations of the real estate company, ensuring that all business functions run efficiently and effectively.
• This role involves managing property operations, coordinating with various departments (sales, leasing, facilities, legal, and finance), improving operational systems, and supporting strategic growth.
• The ideal candidate will bring strong organizational, leadership, and problem-solving skills to optimize performance and service delivery.

Key Responsibilities

• Oversee daily operations of the real estate portfolio, including residential, commercial, or mixed-use properties.
• Coordinate with property managers, facility teams, leasing agents, and other stakeholders to ensure smooth and efficient operations.
• Develop and implement operational policies and procedures to improve productivity and customer satisfaction.
• Monitor property performance, occupancy rates, lease renewals, and maintenance activities.
• Ensure compliance with local laws, safety regulations, and company policies across all properties.
• Collaborate with the finance department to manage budgets, vendor payments, and cost controls.
• Identify operational inefficiencies and implement corrective measures.
• Manage vendor relationships and service contracts (e.g., security, cleaning, maintenance, landscaping).
• Support sales and leasing operations by ensuring all marketing materials, property documentation, and client engagements are professionally handled.
• Track KPIs and prepare regular reports on operational performance for senior management.
• Assist in due diligence and integration of new property acquisitions or developments.
• Lead and motivate cross-functional teams to ensure alignment with organizational goals.

Requirements

• Bachelor's Degree in Business Administration, Real Estate Management, or a related field (Master’s Degree is an advantage).
• 5+ years of relevant experience in real estate operations, property management, or a similar field.
• Proven experience in managing teams, budgets, and operational workflows.
• Strong knowledge of real estate laws, leasing, facilities management, and customer service principles.
• Excellent leadership, organizational, and analytical skills.
• Proficiency in MS Office and property management software (e.g., Yardi, Buildium, MRI).

Key Competencies:

• Operational Planning & Execution.
• Leadership & Team Management.
• Financial Acumen.
• Compliance & Risk Management.
• Communication & Negotiation.
• Problem-Solving & Decision-Making.