Operations Officer at Hope Payment Service Bank

JOB PURPOSE: 

• To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT. 
• Assist with GH operations in the banking operations function relating to Central Operations, Settlement Operations, Treasury Operations and Electronic Banking Operations (Mobile/Internet & USSD).

KEY RESPONSIBILITIES:

• To Support the operations team in executing transactions as it relates to the entire Operations of the Bank. 
• Daily proofs & effective reconciliation of Inward and Outward electronic fund transfers GLs Accounts. 
• Monitor, raise and post accurate settlement entries of payment channels/transfers into respective GLs, income, charges and Merchant POS transactions into Client accounts as applicable. 
• Reconciliation and settlement of all payments and transfers done using various electronic platforms (Internet/Web, Mobile & USSD). 
• Review on daily basis transactions done via the bank application vis a vis the switching company. 
• Manual reversals of failed transactions to customers account upon approval.
• Daily escalation of any open items due to system issues or errors from Settlement team to GHOPs. 
• And any other task that might be assigned from time to time.

EDUCATION/TRAINING PROGRAMS:

• Minimum of first degree or its equivalent in Accounting, Economics, Banking & Finance or related discipline. 
• A professional qualification will be an added advantage.

SKILLS NECESSARY FOR JOB FUNCTION:

• Excellent customer service orientation. 
• Sound understanding of products and operational processes of all key businesses in the Bank. 
• Strong written/oral communication skills. 
• Good understanding of presentation skills and MS Office.

EXPERIENCE:

• Minimum of three (2) years’ post-graduation experience in Banking Operations.