Operations Manger for Professional Services at Tek Experts

We're growing rapidly. Would you like to join us? 

Tek Experts is known as a place where people can accelerate their careers, and because we are constantly growing and evolving, you have the unique opportunity to play an integral part in shaping our business. 

You’ll also love our family-like culture which fosters true collaboration and support across all our global locations.

What are you waiting for? This is your opportunity to join a company where you can fully express yourself and be recognized for your contributions. We’re looking forward to meeting our new global leader who will take our business to the next level.

Is this you?

What do we do?

Tek Experts is a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. With 7,000 employees across six global offices, we’ve built a reputation for deep technical expertise and exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones. Part of the YNV Group of companies, we’re a modern, challenging and fast-growing business with big plans for the future, and big opportunities for you. 

Do you have a strong Leadership experience in large scale projects? 

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring an Operations Manager of Professional Services who will help Tek Experts deliver innovative bespoke solutions and develop new business opportunities.

The Professional Services Leader will lead the senior IT technical team to deliver project works/ solutions related professional services for Tek Experts’ clients. The Professional Services Leader will establish and manage the customer relationship, be responsible to define/ lead client professional service engagements and to develop new business opportunities.

The Professional Services Leader will lead client discussions and develop engagement strategies to address client business needs. This role will also lead the contract negotiation/ manage day-to-day commercial and IT technical team activities, monitor progress for successful delivery of all project works/ solutions.

What will you be responsible for? 

• Manages the customer relationship road map from a strategic relationship perspective.
• Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
• Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
• Owns the execution of operational SLA delivery and escalations.
• Responsibility for projects Profit & Loss (P&L) as well as Contract pricing.
• Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs.
• Manages the performance, developments, and rewards for direct reports.
• Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
• May perform other duties and responsibilities as assigned.

What skills and experience do you need?  

• Solid financial and analytical knowledge.
• Strong customer service skills and experience.
• Experience leading a support team at least 100 globally.
• Strong organizational, planning and management skills all delivered with a confident and professional manner.
• Strong proficiency in Request for Proposal (RFP) process.
• Advanced contract and negotiation knowledge/experience at a more strategic level.
• Excellent soft skills including presentation, strong and convincing communication skills.
• olid financial and analytical knowledge.
• Strong customer service skills and experience.
• Experience leading a support team at least 100 globally.
• Strong organizational, planning and management skills all delivered with a confident and professional manner.
• Strong proficiency in Request for Proposal (RFP) process.
• Advanced contract and negotiation knowledge/experience at a more strategic level.
• Excellent soft skills including presentation, strong and convincing communication skills.
• Bachelor's Degree required. Master’s degree preferred.
• Degree in Information Technology, Finance/Accounting, or Business Management preferred.
• Eight (8) to ten (10) years work-related experience required, preferably in IT Professional Services fields.
• Minimum of 5 years management experience required.

What do we offer in return? 

• Global opportunities 
• Continuous growth 
• Work-life balance 
• Generous remuneration package 
• Premium healthcare
• Annual bonus 

But most importantly, we offer a great company culture with wonderful colleagues to learn from and collaborate with. 

This is your opportunity to express yourself and to be recognized for your contributions.

We’re looking forward to meeting the leader who will drive our business to the next level.  

Is it you?