Operations Manager (Restaurant) at Proten

Job Description

• Coordinating daily restaurant management operations
• Delivering superior restaurant service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry.
• Work closely with the Manager to ensure correct stock levels are available from central distribution area, to assist the operational restaurant team
• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
• Ensure that the industry standard with regard to safety and hygiene
• Constantly review the product range to ensure that all key quality standards are maintained
• Maintain close, professional, effective links with all units and departments. Ensure that suppliers deliver to stated agreements, best practices are followed and technological advances are sought
• Manage all internal stakeholders: both, other departments within the park who deliver services to the Food and Beverage team and support the Central Support

Basic Requirements

• Proven work experience as a Restaurant Operations Manager, Hospitality Operations  Manager with minimum of 4-5 years experience
• BSc degree in Business Administration, hospitality management or any related discipline
• Proven customer service experience as a manager
• Extensive Restaurant knowledge, with ability to
• Strong leadership, Analytical and people skills
• Acute financial management skills