Operations Manager at Reliance HMO

Location: Gbagada, Lagos
Employment Type: Full-time

Details

• This role is for our chief patient-delight officer! We are seeking a data-savvy and experienced operations manager from a service background who can lead efforts to delight and exceed expectations of patients at our primary care facilities.
• This role will also oversee the efficient scaling and expansion of services over multiple locations while maintaining quality.
• The successful candidate will possess leadership skills to manage staff and facilities to ensure delightful experiences with patients and other key stakeholders.
• This role will own key metrics reflecting staff training and experience, patient satisfaction and cost-efficiency.
• The ideal candidate will also have financial and bookkeeping skills with experience in creating budgets, maintaining standardized payment processes and auditing records.

Job Description

• Conduct analysis of internal and external factors to inform operational strategy
• Design and implement data collection processes that will inform continuous improvement of operational model
• Utilize data insights to implement operational strategy that optimizes organizational technology, capacity and personnel.
• Use organization data to inform and implement strategy for sustainable growth and expansion
• Implement plan to efficiently scale services within clearly defined project timelines and budgets.
• Create policies, trainings and resources that clearly define and optimize key business processes to allow efficient replication across multiple locations.
• Design, communicate and implement an effective risk management strategy.
• Collaborate with engineering and product teams to implement technological interventions that improve staff efficiency and performance.
• Ensure compliance by all staff with all required standards for operational excellence.
• Create models that accurately forecast future revenue and expenses
• Prepare a business and financial plan that incorporates basic accounting principles to evaluate current or proposed health care products or services.
• Minimize losses due to inappropriate billing, collections and pilferage.
• Use value-based purchasing and partnerships to decrease healthcare costs through efficiencies across the integrated care network
• Lead a team of operations staff to ensure seamless running of the clinics.

Required

• 3-5 years' operations / admin experience operations in the service sector
• Ability to ensure all operations are carried on in an appropriate, cost-effective way.
• Must be able to improve operational management systems, processes and best practices.
• Must be able to purchase materials, plan inventory and oversee warehouse efficiency.
• Experience working with accounting / finance team for effective collection, budgeting and forecast purposes.
• Must be able to ensure the organization's processes remain legally compliant and manage budgets and forecasts.
• Ability to think through solutions and engage based on data-backed perspectives.
• Experience working with data on business Intelligence matters.
• Experience in a hospital / clinic setting is assed advantage.