Operations Manager at Paelyt

Location: Lekki Pennisula, Lagos

Job Summary

• We are looking to recruit an Operations Manager who will contribute to the fulfilment of our business goals.
• The Operations Manager is responsible for overall loan operation management and oversight of the loan support staff, recovery as well as customer care function.
• The individual manages the processing, servicing, compliance and customer service functions for the Operations department.

Key Roles (Essential Job Responsibilities)

• Manage the day-to-day workflow for the team
• Manage personnel including reviews, training, escalations, metrics and compensation
• Review and approve/decline loan activity (applications, disbursement, KYC, due diligence) in line with the approved processes of the organisation.
• Calculate and track complex interest and fee accruals necessary for structuring or restructuring of loans.
• Guide staff to reconcile daily disbursement and repayment activity to account for all daily cash transactions
• Read and interpret complex legal credit agreements and related documentation working with legal team (when applicable)
• Monitor and escalate past due principal, interest, and fees to ensure that the loan monitoring and loan recovery activities are managed in a timely fashion in line with approved processes
• Lead or contribute to the documentation of standard operating procedures for all operations activities.
• Ensure timely issuance of invoices, credit bureau reports and any other 3rd party reports
• Provide information as requested by customers, business partners, lenders etc
• Monitor internal reports and hold staff accountable for clearing items or updating comments
• Collaborate with the commercial team to develop and launch new/revised products.
• Help develop a culture of inclusiveness, accountability and motivation and drive optimal efficiency of the team.

Required Qualifications and Experience

• Bachelor's Degree (2:1 or above) required from a reputable higher institution.
• A minimum of 4 years of prior supervisory experience required.
• Previous management experience a plus
• Completion of National Youth Service Corps (NYSC) program or evidence of waiver
• Graduate degree in business, Finance or an MBA is an added advantage.

Skills and Experience:

• Minimum of 7 Years of work experience.
• Ability to work on tasks with minimal supervision
• Advanced knowledge of Microsoft Office products a plus
• Excellent reporting and business writing skills
• Exceptional written and verbal communication skills
• Strong analytical, problem solving and proven decision-making skills
• Experience with reading and interpreting loan documentation or related experience dealing with legal documentation is preferred

Abilities:

• Teamwork
• Quality Management
• Innovation
• Adaptability
• Self-driven
• Motivated
• Reasonable understanding of modern business requirements
• Think logically and clearly
• Meet assigned deadlines
• Effective communication and interpersonal skills
• Excellent time management and organizational ability
• Ability to create, review and update policies and procedures.