Operations Manager at NCDF Group Plc - Nigerian Capital Development Fund

Job Summary:

As an Operations Manager at our organization, you will oversee and coordinate daily operations across various departments to ensure smooth and efficient processes. You will be responsible for managing resources, optimizing procedures, and driving operational excellence to meet organizational goals and customer satisfaction targets.

Key Responsibilities:

• Develop and implement operational strategies to improve productivity and efficiency.
• Monitor and analyze operational performance metrics; implement corrective actions as needed.
• Collaborate with department heads to streamline operations and enhance cross-departmental communication.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage operational budgets and resources effectively.
• Evaluate and optimize operational processes to reduce costs and improve service delivery.
• Lead and mentor a team of supervisors and operational staff, fostering a culture of accountability and continuous improvement.
• Oversee inventory management and logistics operations.
• Resolve operational issues and customer complaints in a timely manner.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. (Master’s degree preferred)
• Proven experience in operations management or similar role.
• Strong leadership and organizational skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Exceptional interpersonal and communication skills.