Operations Manager (Multi-Branch Retail Operations) at Prestigious Consulting Group

Job Summary

• We are seeking a highly experienced, hands-on, and results-orientedOperations Managerwith a proven background in managing multi-branch retail operationswithin theconsumer electronics, home appliances, gadgets, or technology retail industry.
• The successful candidate will oversee the day-to-day operations of multiple branches across different states, ensuring operational consistency, inventory accuracy, excellent customer experience, strong sales support, and adherence to company standards.
• This is a senior leadership role requiring someone who has successfully managed geographically dispersed teams, understands retail operations, and can independently drive performance while working closely with senior management.

Key Responsibilities
Multi-Branch Operations Management:

• Provide operational leadership across all company branches located in different states.
• Ensure consistent implementation of company policies, operational procedures, and service standards across every location.
• Monitor daily branch performance and provide timely support to branch managers.
• Conduct regular branch visits to evaluate operational efficiency, staff performance, inventory accuracy, and customer experience.
• Develop and implement operational improvements that increase productivity and profitability.
• Ensure all branches operate in accordance with company policies and regulatory requirements.

Branch Performance Management:

• Monitor sales performance, customer traffic, stock movement, and operational KPIs across all branches.
• Review weekly and monthly branch reports and develop action plans to improve underperforming locations.
• Ensure branches consistently achieve operational, sales, and customer service targets.
• Drive accountability through regular performance reviews with branch managers.

Inventory & Supply Chain Oversight:

• Oversee inventory management across all branches.
• Ensure stock accuracy, proper inventory reconciliation, and minimal stock losses.
• Monitor product movement between branches and the warehouse.
• Work closely with procurement and logistics teams to ensure timely stock replenishment.
• Implement effective inventory control systems to reduce shrinkage and improve stock availability.

Customer Experience & After-Sales Operations:

• Ensure every branch delivers exceptional customer service.
• Supervise customer complaint resolution and after-sales support processes.
• Develop systems for tracking customer feedback and improving customer satisfaction.
• Ensure warranty claims and service requests are handled efficiently.

People Leadership:

• Lead, supervise, and mentor branch managers and operational teams.
• Build a high-performance culture focused on accountability, discipline, teamwork, and continuous improvement.
• Conduct regular performance evaluations and coaching sessions.
• Identify training needs and support employee development across branches.
• Ensure proper staffing levels across all locations.

Business Growth & Operational Strategy:

• Support management in implementing business growth strategies.
• Identify opportunities to improve operational efficiency and reduce operating costs.
• Analyze operational data to support business decisions.
• Recommend initiatives that improve profitability and branch performance.

Financial & Administrative Management:

• Monitor operational budgets and control branch operating expenses.
• Review branch financial performance and identify improvement opportunities.
• Prepare weekly and monthly operational reports for management.
• Ensure accurate operational documentation and reporting.

Key Performance Indicators (KPIs)
The Operations Manager will be measured on:

• Overall operational efficiency across all branches.
• Branch sales growth and profitability.
• Inventory accuracy and stock management.
• Customer satisfaction and complaint resolution.
• Employee productivity and branch performance.
• Reduction in operational costs.
• Compliance with company policies and SOPs.
• Timely submission of operational reports.
• Branch audit and operational compliance scores.

Requirements
Education:

• Bachelor's Degree or HND in Business Administration, Management, Operations Management, Supply Chain Management, or a related discipline.

Experience
Candidates must have:

• Minimum of 5 years' experience in Operations Management, Regional Operations, Retail Operations, or Branch Management.
• Proven experience managin gmultiple retail branches across different cities or states.
• Strong background in the consumer electronics, home appliances, gadgets, technology retail, or electronics distribution industry.
• Demonstrated success in improving operational efficiency, inventory control, customer satisfaction, and branch profitability.
• Experience supervising branch managers and leading geographically dispersed teams.
• Experience within a fast-paced retail or distribution business is highly preferred.

Skills & Competencies:

• Strong multi-site operational management experience.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Sound commercial and business judgment.
• Excellent planning, organizational, and decision-making skills.
• Strong inventory management knowledge.
• Customer service and after-sales management expertise.
• Excellent communication and stakeholder management skills.
• High level of integrity, accountability, and professionalism.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience using ERP, inventory management, or retail management systems is an added advantage.

What We're Looking For
This role is for a seasoned operations professional not an entry-level manager. The ideal candidate should:

• Have extensive experience managing operations across multiple branches and locations.
• Be comfortable travelling regularly to oversee branch operations.
• Understand the operational realities of consumer electronics and retail businesses.
• Have a proven record of improving branch performance and operational efficiency.
• Be highly organized, commercially minded, and execution-driven.
• Possess strong leadership skills with the ability to build, motivate, and hold branch teams accountable.
• Be proactive in identifying problems and implementing practical solutions without constant supervision.
• Have a strong understanding of retail operations, inventory management, logistics, customer service, and after-sales support.

Benefits

• Competitive salary (N250,000 – N300,000).
• Performance-based incentives.
• Career growth and leadership development opportunities.
• Opportunity to lead operations across a growing multi-branch retail business.
• Collaborative and performance-driven work environment.