Operations Manager at Lana Healthcare

Our home-based healthcare company to improve quality of life across all ages, while providing personalized healthcare service is seeking an experienced Operations Manager to oversee the day-to-day operations of our organization. The Operations Manager will be responsible for ensuring the highest level of customer satisfaction while meeting operational goals and upholding organizational values.

Key Responsibilities:

• Develop and implement operational strategies to achieve company goals
• Manage and oversee the scheduling, customer service, and administrative teams
• Develop and maintain relationships with healthcare providers and insurance companies
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective action
• Collaborate with the Clinical Manager and other key stakeholders to ensure effective and efficient delivery of service and ensure that our services meet or exceed industry standards and regulations.
• Develop and maintain relationships with key stakeholders, including clients, vendors, and regulatory bodies.
• Provide leadership, guidance, and support to staff to ensure high levels of engagement and productivity
• Maintain accurate records and prepare regular reports on operational performance 
• Manage the budget for operations and ensure that expenses are within budgetary limits.
• Ensure that all operations comply with our company's policies, procedures, and standards of ethical conduct.

Requirements:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field
• At least 2 years of experience in a management role, preferably in a home-based healthcare or related industry
• Ability to manage multiple projects and priorities in a fast-paced environment
• Proven experience in developing and implementing operational policies and procedures.
• Strong analytical skills and ability to analyze complex data and make sound recommendations.
• Excellent leadership skills and ability to manage and motivate a team.
• Strong communication skills, both verbal and written.
• Ability to work independently and prioritize tasks effectively.
• Comfortable with the use of technology and keeping up with trends in the tech space.
• The role may require traveling within Nigeria, candidate must be willing and open to travel as required

Go to have:

• Knowledge of healthcare regulations, standards, and compliance requirements.
• Experience with financial management and budgeting

We offer competitive salary and benefits packages, including healthcare coverage, retirement plans, and opportunities for career development and growth.

If you are highly motivated and driven by a passion for helping people live their best lives, then you are the candidate for this role. Even if you do not check all the boxes but you are confident of your abilities please by all means give yourself the chance.