Operations Manager at Kaplo Africa

Key Responsibilities

• Oversee day-to-day operations across multiple business units
• Ensure smooth coordination between sales, fulfilment, logistics and customer service
• Drive operational efficiency and cost optimisation
• Maintain reporting structures, SOPs and process documentation
• Supervise onsite activities, manage staff performance and resolve operational issues
• Coordinate with management for planning, budgeting and compliance

Requirements

• 3 - 7 years in Operations, Administration, Hospitality Operations, Logistics, or Retail Operations
• Strong supervisory or management background
• Experience with systems, reporting, cost control and operational workflows
• Availability: Role requires physical presence for logistics coordination, vendor management and operational supervision.

Skills Required:

• Strong leadership and organisational skills
• Must be disciplined, reliable, process-driven and hands-on
• Excellent problem-solving and decision-making ability
• Able to work under pressure with tight timelines.