Operations Manager at HR Aid

Our client - a dry cleaning company located in Ikeja, Lagos is looking to hire a seasoned Business/Operations manager to plan and coordinate the overall operations of the business. The individual will be expected to maintain operational efficiency and enforce quality standards. 

The Business Operations Manager will be accountable for the effective and successful management of labor, productivity, and quality control and will play a key role in developing a team of enthusiastic employees.

Key Responsibilities:

·         Responsible for the re-evaluation of existing HR, Sales and Marketing framework

• Liaise with all departments to ensure that all equipment are running optimally, logistics requirements are in place and needed materials and resources are available.
• Monitor service and quality standards and ensure adherence
• Lead the daily operational process and ensure that all deliverables are completed on time
• Implement and maintain a quality assurance system and process
• Ensure maintenance, clean and safe work environment for clients, visitors and staff
• Assign responsibilities to all staff including machine operators, front desk personnel, marketing and deliveries personnel.
• Identify areas of improvement regularly and recommend improvements
• Ensure equipment are serviced regularly
• Pick-up and delivery management 
• Responsible for maintaining comprehensive administrative documents
• Partner with the accounts department, design and implement cost saving initiative
• Determine the work needs of the employees to fostering productivity
• Develop and implement long term goals to ensure efficiency and effectiveness
• Recruit and train the new employees in the organization
• Establish effective working relationships with the clients/customers

Job Requirements:

• BSc. in Business Administration, Economics, or a related field.
• 5-7 years’ eexperience as an operations manager in a dry-cleaning company.
• Excellent report writing abilities.
• Great interpersonal skills and a demonstrable ability to inspire the team.
• Strong communication.
• Good organizational and time management skills.
• Strategic and analytical thinking skills
• Excellent interpersonal skills and a positive attitude
• Articulate and well-spoken 
• Strong organization and relationship building skills
• Ability to build rapport and collaborate with others within the company and externally

ONLY candidates with experience working in a dry cleaning company are required to apply.

Pay: NGN 200,000 - 250,000