Operations Manager at HR Aid

Responsibilities:

• Conduct recruitment, selection, and onboarding process for new employees.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Implement productivity, quality, and customer-service standards.
• Develop and manage quality control process for all key aspects of operations.
• Contribute operations information and recommendations to strategic plans and reviews
• Provide forecast, prepare operations annual budget & schedule expenditures
• Make recommendations for resource and system requirements with a plan to implement and deliver
• Develop, implement, enforce and evaluate policies and procedures
• Analyze and develop processes that encourage a seamless end-to-end customer experience
• Responsible for facility management
• Meet or exceed operations labor budget expectations
• Work closely with GM and Management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Other ad hoc tasks as assigned
• Requirement:
• BSc. in Business Administration, Economics, or a related field.
• MSc in Project Management, Operations Management, or an MBA.
• PMP Certification or similar certification in Management & Leadership from a recognized institute.
• Minimum of 5 years’ experience in a similar role.
• Experience with databases and project management software.
• A deep understanding of finance & budgeting.
• Excellent report writing abilities.
• Proven ability to use innovative techniques to solve business problems.
• Great interpersonal skills and a demonstrable ability to inspire the team.
• Strong communication and PR skills.
• Good organizational and time management skills.
• Strategic and analytical thinking skills.

Remuneration

NGN300,000-350,000