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  • Posted: Jan 23, 2025
    Deadline: Not specified
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    The leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. From home cleaning to handyman services, HDPRO instantly matches thousands of customers every week with top-rated professionals in cities all around the Nigeria.
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    Operations Manager

    Location: Lagos, Nigeria (Magodo)
    Proximity to the location is key..

    Key Responsibilities:

    Operations Oversight:

    • Oversee the daily operations of Drop’s services, including ride-hailing, dispatch, car rental, and Drop Shopping.
    • Ensure that all operations run efficiently and services are delivered to the highest standard.
    • Monitor fleet management and ensure that vehicles and equipment are in optimal condition.

    Process Improvement:

    • Develop and implement operational strategies, systems, and processes that enhance efficiency and reduce operational costs.
    • Identify bottlenecks and inefficiencies in current workflows and create action plans to address them.

    Team Leadership:

    • Manage and lead the operations team, including drivers, dispatchers, customer service agents, and support staff.
    • Set clear performance expectations, provide training, and conduct regular performance evaluations.
    • Foster a positive work environment and encourage team collaboration.

    Quality Assurance:

    • Ensure that customer services meet or exceed Drop’s quality standards.
    • Implement and monitor quality control procedures to enhance service delivery and customer satisfaction.

    Logistics and Fleet Management:

    • Coordinate logistics for dispatch and delivery services, ensuring timely and efficient deliveries.
    • Oversee the maintenance of vehicles, including routine inspections, servicing, and repairs.

    Risk and Safety Management:

    • Develop and enforce safety policies for both employees and customers.
    • Conduct risk assessments and develop mitigation strategies to minimize potential operational risks.

    Data Analysis and Reporting:

    • Analyze operational metrics to identify trends and areas for improvement.
    • Prepare regular reports for senior management on operational performance, efficiency, and challenges.

    Customer Experience Enhancement:

    • Work closely with the customer service department to address issues, enhance customer satisfaction, and improve the overall user experience.
    • Collect and act on feedback from customers and drivers to enhance service delivery.

    Collaboration with Other Departments:

    • Work with the technology team to ensure that operational needs are effectively supported by the technology platform.
    • Collaborate with the sales and marketing team to align operations with marketing campaigns and growth strategies.

    Requirements:

    • Bachelor’s Degree in Operations Management, Business Administration, or a related field.
    • 3+ years of experience in an operations management role, preferably in transportation, logistics, or e-commerce.
    • Strong leadership and team management skills with experience in managing large teams.
    • Proven experience in process optimization and continuous improvement.
    • Excellent problem-solving and analytical skills.
    • Familiarity with logistics software, fleet management systems, and real-time tracking solutions.
    • Ability to multitask and work in a fast-paced, dynamic environment.
    • Knowledge of Nigerian market and understanding of logistics and mobility challenges in the region.

     Key Competencies:

    • Leadership: Ability to lead and inspire a team to achieve operational goals.
    • Efficiency-Driven: Strong focus on optimizing workflows to enhance productivity.
    • Customer-Focused: Commitment to delivering high-quality customer service.
    • Problem Solving: Ability to identify operational issues and implement effective solutions.
    • Adaptability: Comfortable working in a rapidly changing environment with evolving demands.

     Benefits:

    • Competitive salary.
    • Opportunities for career growth and development.
    • Health insurance, paid leave, and other standard benefits as per company policy.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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