Operations Manager at eDokita Health

Job Summary

The Operations Manager will provide strategic and operational leadership across eDokita\'s healthcare and telehealth services. The successful candidate will oversee day-to-day operations, optimize internal processes, coordinate cross-functional teams, and ensure the efficient delivery of high-quality healthcare services to patients and stakeholders.

This role requires a dynamic professional with strong leadership capabilities, excellent organizational skills, and a passion for leveraging technology to improve healthcare access.

Key Responsibilities

• Lead and oversee the daily operational activities of the organization.
• Develop and implement operational strategies that support organizational growth and sustainability.
• Coordinate administrative, customer support, provider relations, logistics, and service delivery functions.
• Monitor operational performance and establish key performance indicators (KPIs) to drive continuous improvement.
• Ensure compliance with healthcare regulations, organizational policies, and quality standards.
• Manage relationships with healthcare providers, vendors, partners, and other stakeholders.
• Oversee resource planning, budgeting, procurement, and cost optimization initiatives.
• Collaborate with technology, clinical, and business teams to improve service delivery and patient experience.
• Identify operational risks and implement mitigation strategies.
• Prepare operational reports and provide recommendations to executive management.
• Drive process improvement initiatives to enhance efficiency, productivity, and customer satisfaction.

Qualifications & Experience

• Bachelor\'s degree in Business Administration, Healthcare Management, Public Health, Operations Management, or a related field.
• Master\'s degree or relevant professional certification will be an added advantage.
• Minimum of 3 years experience in operations management, preferably within healthcare, health technology, telemedicine, or related sectors.
• Demonstrated experience managing multidisciplinary teams.
• Strong understanding of healthcare service delivery and operational systems.
• Proven track record of implementing operational improvements and achieving measurable results.
• Required Competencies
• Strategic Planning and Execution
• Leadership and Team Management
• Project Management
• Process Improvement
• Budgeting and Financial Oversight
• Stakeholder Engagement
• Data Analysis and Reporting
• Problem Solving and Decision Making
• Excellent Communication and Interpersonal Skills
• Proficiency in Microsoft Office Suite and digital management tools