Operations Manager at ASA SECURITY

Position Overview

• As the Operational Manager, you will play a major role in execution and overseeing operations activities. You will be responsible for leading a team of area managers, ensuring personnel efficiency in a dynamic and challenging environment at your assigned region.

Key Responsibilities
Team Leadership:

• Direct management and Supervise 3-4 area managers, providing leadership and support. Overseen 80-100+ client’s locations.
• Manage a diverse team of professional personnel according to company procedures and guidelines.

Operational Oversight:

• Develop and implement comprehensive strategies to safeguard client assets ensuring efficiency and professionality.
• Monitor and optimize operational processes to enhance high level of service delivery.

Personnel Management:

• Conduct performance evaluations, provide constructive feedback, and facilitate professional development for clients and staff.
• Oversee recruitment, constant training, and onboarding processes to maintain a skilled and competent workforce.

Client Relations:

• Identify and understand clients' needs, ensuring their expectations are met and exceeded.
• Act as a point of contact for client communications and address any concerns or inquiries promptly.

Emergency Response and Crisis Management:

• Coordinate rapid responses for emergencies or breaches, ensuring adherence to established protocols.
• Collaborate with law enforcement and relevant authorities when necessary.

Resource Management:

• ensuring cost-effectiveness, you will be responsible to kit, vetting, and documenting all personnel under your responsibility according to company policy, without compromising on quality.
• Allocate resources efficiently to meet operational requirements.

Qualifications and Skills

• Proven experience in a managerial role within major service provider industry.
• Strong leadership and communication skills.
• Ability to make informed decisions under pressure.
• Excellent organizational and problem-solving abilities.
• Education and Experience:
• Bachelor’s Degree in a relevant field.
• Previous experience managing security or technical teams.
• Certifications in security management or technical installations are advantageous.