Operations Manager at Amani Advisory

Salary: 350,000 – 400,000

Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.

In this role, you will be responsible for overseeing all aspects of store operations, including sales management, staff supervision, inventory control, visual merchandising, and customer service.

Responsibilities:

• Set and exceed store sales targets by developing and implementing effective sales strategies. Lead the team in focusing on specific products to meet sales goals.
• Utilize various reports to review and analyze business results, propose actionable plans, and ensure targets are achieved.
• Manage simplified P&L aspects, including inventory, discounts, and running expenses.
• Monitor and achieve key performance indicators (KPIs) to drive overall store performance.
• Train, position, and discipline staff to align with the business strategy and sales goals and motivate staff to perform at their best.
• Participate in the recruitment process to ensure the selection of high-caliber staff.
• Encourage and support the individual development of staff, building a strong succession pipeline within the store.
• Supervise stock transfers, stock takes, and inventory counts, ensuring accuracy and efficiency.
• Maintain an organized and efficient stockroom and backup storage area.
• Implement and adhere to branch merchandising guidelines, ensuring the store reflects the brand’s luxury image.
• Oversee and execute business development strategies in alignment with the company\'s growth objectives
• Liaise with the Business Development Manager to ensure vendor orders are fulfilled and partnerships are maintained.
• Work with the Business Development Manager and Creative Director to develop a schedule of holiday activities and promotions throughout the year to increase revenue.
• Oversee inventory management to ensure that all production materials are adequately available and shrewdly used.
• Ensure all production processes are strictly followed, maintaining high standards of quality.
• Perform quality control checks on all products received and produced to ensure they meet the brand\'s standards.
• Oversee all branding needs for the store, ensuring that all branding items and activities align with the brand’s luxury standards.
• Lead the team in acquiring, building, and maintaining relationships with key customers.
• Implement initiatives to drive repeat visits and build customer loyalty.
• Work with the Marketing team to coordinate in-store events that enhance customer engagement and brand loyalty.
• Address and resolve customer complaints in a timely and effective manner.
• Oversee all facets of store operations, including billing, daily reconciliation, management reporting, and cash management.
• Implement and support all necessary security measures to safeguard the store\'s assets and staff.
• Implement and adhere to branch merchandising guidelines, ensuring the store reflects the brand’s luxury image.

Person Specification:

• Bachelor\'s degree in Marketing, Business Administration, or related field preferred.
• Proven experience in retail operations, basic accounting, and inventory management, with a passion for maintaining the luxury standards of the brand.
• Excellent communication and interpersonal skills.
• Have strong organizational skills and attention to detail.
• Ability to analyze data and make data-driven decisions.
• Customer-focused and approachable.
• Self-motivated and proactive.
• Ability to multitask and manage time effectively.