Operations Lead – Modern Orthodontic Dental Laboratory at Smileville Ortho-Dental Ltd

Location: Ikeja GRA, Lagos
Reports to: Business Manager

About the Role

 We’re a growing modern orthodontic dental laboratory committed to precision, innovation, and excellent client service. We’re looking for a proactive, organized, and tech-savvy Operations Lead to coordinate the day-to-day running of our lab.

The ideal candidate will ensure that workflow is smooth, materials are well managed, and client relationships are handled with professionalism  both offline and online. This is a hands-on role for someone who loves structure, teamwork, and results.

Key Responsibilities

• Supervise daily lab operations to ensure jobs move efficiently from start to dispatch.
• Receive and log all incoming jobs, assign tasks to technologists, and monitor progress.
• Track production timelines and confirm quality before dispatch.
• Manage materials - request, issue, and record usage accurately.
• Maintain order and cleanliness in the lab environment.
• Communicate promptly and professionally with clients via calls, WhatsApp, and social media.
• Attend to client inquiries and feedback in coordination with the Business Manager.
• Manage the lab’s social media pages - post updates, showcase completed work, and maintain engagement.
• Collaborate closely with the marketer for accountability and client follow-ups.
• Keep daily or weekly operational reports for the Business Manager.
• Promote teamwork, orderliness, and discipline within the lab.

Requirements

• Minimum of HND or BSc in Science, Business, or a related field.
• 2–4 years experience in operations, production, or administrative coordination.
• Strong organizational, communication, and customer service skills.
• Familiarity with social media management (Instagram, WhatsApp Business, Facebook).
• Ability to multitask and maintain attention to detail.
• Basic knowledge of Google Sheets or similar digital tools is a plus.

Compensation: N200, 000 per month (Gross)