Operations Lead, Diagnostic Services at Reliance HMO

The Role

Responsibilities:

• Supervise the maintenance of all facilities, equipment, and assets of the clinic relevant to diagnostic services
• Perform diagnostic staff administrative duties including scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications relevant to diagnostic services
• Ensure accurate documentations maintaining privacy and confidentiality of patient data
• Maintain thorough and accurate record keeping of expenses, revenues, patient data and other business critical information
• Train staff members on the use clinical software and integration with their processes
• Coordinate correspondence with government agencies/standards and other related regulatory bodies, ensuring strict compliance to obligations
• Manage payables and receivables from corporate/organizations and vendors (billing, collection and invoices)

Ideal Profile

Skills Required:

• Tertiary education in a reputable institution
•  Degree in laboratory science or related clinical field
• Minimum of 5 years of experience in operations management in a diagnostic facility including imaging and laboratory services either free standing or embedded within an inpatient or outpatient clinical facility
• Experience with scaling facilities and project management is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy, and analytical skills
• Strong technical savvy and advanced proficiency with Microsoft Office, Electronic Medical Records and Project Management tools
• Strong communication – written and oral
• Comfortable working in multidisciplinary teams

What's on Offer?

• Great Opportunity