Operations Intern at Mkobo Microfinance Bank Limited (Mkobobank)

Job Description

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of Mkobo Microfinance Bank.
• The Operations officer ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.

Responsibilities

• Engaging LAF Partner representatives and officers on LAF related matters
• Conduct rider's pre-screening and onboarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure a speedy resolution to service issues.
• Conduct rider’s sensitization upon successful screening
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Oversee daily operational activities of the riders and partner-related matters
• Responsible for Bike recovery in the event of payment default by riders. Works closely with the Risk team and the Recovery officer to achieve a 100% recovery rate.
• Liaise with accounts team for speedy processing of LAF expense vouchers and following up with payment.
• Follow up with service centers for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking, and registration processing.
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which require management decision and authorization.

Qualifications

• Minimum of a Bachelor’s Degree from a recognized institution.
• Previous work experience is a plus
• Good command of written and verbal English
• Friendly and welcoming manner with clients and other members of the team
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Ability to understand and explain complex concepts in a clear, simple manner to riders
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering amazing customer experience
• Good time management skills and ability to work under pressure.

Salary
N40,000 Monthly.