Operations Executive at Konga Online Shopping Limited

About the role

• The Operations Specialist will be responsible for managing all operations efficiently with a view to achieving customer satisfaction and increase company revenue.

KEY DUTIES

• Follow up with vendor managers to ensure product prices are shared promptly.
• Follow up with Partner-management to ensure we get the best discounted shipping cost and that the shipping fees are shared promptly.
• Follow up on the profitability analysis shared and ensure the products come in on time to enable us ship with the next available loading day or time specified by the customer.
• Follow up with corporate sales items to ensure they are brought in, in-bounded/cross-docked, processed, invoiced and loaded for shipment whether by road or air.
• Share delivery status or feedback, daily/from time to time to enable the team manage customer's expectations.
• Follow up with processing of items from the warehouse for customers who want to pick up from the Head office.
• Follow up with regularization of all corporate sales cross-docked items.
• Follow up with supply chain ops to always share daily delivery status in a table format and paste on the body of the email for customers who have multiple delivery locations.
• Follow up with supply chain ops to upload the POD on the drive 24 hours/48hours after delivery to enable corporate sales unit download and forward the documents to the customer while submitting invoice after delivery.
• Follow up with the after-sales pick up, resolution and drop off of all corporate sales support items.
• Follow up with corporate sales payment regularization with finance, once the customer pays.
• Follow up with credit sales approval from the Head of Finance.
• Follow up with payment requests for all Corporate operational expenses.

KEY PERFORMANCE INDICATORS

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to escalation.
• Revenue delivered (Target vs Achieved)
• Receivables reduction (% Reduction on overdue per week)
• Learning & Development (Number of skill/ Udemy certificate acquired per month).

QUALIFICATIONS:

• University degree. (BSc/BA degree, or any related discipline).
• Excellent Sales and Negotiation Skills
• Good Interpersonal skill.
• Experience in resolving issues, managing and retaining customers.
• Excellent analytical skills.
• Customer Service
• Accurate documentation
• Ability to manage time effectively, set priorities and meet deadlines
• Ability to learn and adapt to change
• Knowledge of Microsoft Office-Excel
• SQL Knowledge will be an added advantage
• Analyze and draw inference from data.