Operations Coordinator - LEAN and Process Improvement at eHealth Systems Africa

Division: EHA Clinics
Reports to: Manager, Operations
Department: Business and Administration, Operations   

Summary of Job

• The Operations Coordinator reports to the Operations Manager of the Clinic. S/he will undertake all process improvement duties in line with his / her outline Job description. This includes collecting data on all processes and working with the teams on improvement projects.

Essential Duties and Responsibilities

• To perform this job successfully, s/he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Duties
Administrative Duties:

• Review existing processes and procedures across various departments and recommends improvements
• Work with various departments to achieve improvement plans
• Lead Kaizen improvements across the organization
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for conferring and coordinating with other departments.
• Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• The task list is neither exhaustive nor restrictive and it is evolving.
• Adheres to EHA Clinics’ Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures
• Adheres to EHA Clinics’ Code of Conduct as well as ethical standards of the field.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note

• Ensure continuing education, training, and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

Qualifications & Training

• Bachelor’s degree in Business Administration any management related field of study
• LEAN Management Certification and Training

Work Experience:

• A minimum of five (5) years experience handling roles as  process improvement, LEAN implementation

Key Skills and Attributes:

• Computer literacy
• Excellent communication
• Ability to work under pressure
• Humane, empathetic, and supportive bedside manner
• Leadership and teamwork
• Problem-solving and innovative
• Time management and organization
• Attention to Detail

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated, and patient.
• Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
• Must be focused, very detailed, and be creative in making decisions.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.