Operations Assurance Officer at MacTay Consulting

Responsibilities

• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necssary.Perform ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Approve and support improvement plans that requires multi delivery units initiatives;Internal & external Audit handling.

Job Requirements

• University Degree in Technology, preferably MSC
• Overall operational experience, 4-6 Years.
• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.
• Trouble shooting & Analytical skills.
• Knowledge in DB is plus.
• ITIL processes knowledge is a merit
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Knowledge of telecom & fintech industry.
• Good knowledge on container, docker, kubernetes.
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French