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  • Posted: Nov 29, 2022
    Deadline: Not specified
  • eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information, streamline clinical procedures, and provide data and analysis on health program outcomes. Accurate health data wil...
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    Operations Assistant

    Administrative Duties

    • Receives and welcomes clients at the clinic

    • Creating, updating, and maintaining low-level records and databases related to Odoo

    • Generates final invoices for clients/patients 

    • Responsible for filing itemized receipts and claims for submission to the respective insurance companies

    • Assists in vendor identification and requesting & receiving RFQs for clinic purchases 

    • Creates and updates vendor profiles on Odoo 

    • Maintaining patient confidence by keeping their information confidential.

    • Maintains important documents, files and records in an organized manner.

    • Supports managers and employees through a variety of tasks related to organization and communication

    • Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.

    • Attends to all phone calls made to EHA Clinics 

    • Ensures compliance with all the safety procedures and keeping the management informed about any kind of unsafe situation.

    • Responsible for conferring and coordinating with other departments.

    • Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.

    • Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    • Receives, sorts and distributes mail

    • The task list is neither exhaustive nor restrictive and it is evolving.

    • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

    • Other duties as assigned from time to time

    Patient & Family Education/Support:

    • Provide emotional support and measures to alleviate fear and anxiety.

    • Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.

    • Adheres to Policies and Procedures.

    • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

    Customer Service Requirements

    • Must have excellent customer service skills and communication skills

    • Must be able to plan and perform daily activities in an organized manner.

    • Must be kind, compassionate, dedicated and patient.

    • Must have the ability to handle different kinds of emotions as well as manage on the job stress.

    • Must be focused, very detailed and be creative in making decisions.

    • Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.

    • Must be able to review, analyze and respond to the different situation they encounter daily.

    Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

    Professional Development

    EHA Clinics requires all staff to keep their knowledge and skills up to date.

      • S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

    Key Areas of Note 

    • Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 

    • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

    • Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

    Work Experience: A minimum of two (2) year experience handling roles as a Personal Assistant, Front Desk Executive and  Customer Service in any reputable company 

    Qualifications & Training

    • Bachelor’s degree in Business Administration, Office Management & Technology, Public  Administration, Secretarial Studies or any management related field of study

    Key Skills and Attributes: 

    • Computer literacy

    • Excellent Communication

    • Working Under Pressure

    • Humane, Empathetic and Supportive Bedside Manner

    • Leadership and Teamwork

    • Problem solving and Initiative

    • Time Management and Organization

    • Attention to Detail 


    Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

    Method of Application

    Interested and qualified? Go to eHealth Systems Africa on to apply

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