Operations and Maintenance Manager at Aureole Consulting Limited

Job Summary:

• The O&M Manager will oversee all operations and maintenance activities within the organization, ensuring the efficient management of facility systems, infrastructure, and client relationships.
• The ideal candidate will leverage their engineering expertise, construction background, and business acumen to optimize processes, drive cost efficiency, and deliver outstanding client satisfaction.

Key Responsibilities:

• Oversee the day-to-day O&M operations of the facility, ensuring compliance with safety, health, and environmental standards.
• Manage and maintain building systems, equipment, and infrastructure to ensure optimal performance and reliability.
• Develop and implement strategies to enhance operational efficiency, drive and prioritise client satisfaction.
• Ensure all systems (HVAC, electrical, plumbing, etc.) are operating efficiently and within compliance standards.
• Act as the primary point of contact for clients, ensuring their needs are met effectively.
• Develop and implement preventive maintenance schedules and procedures. Monitor energy usage and implement strategies for sustainability and cost reduction.
• Collaborate with clients to develop customized solutions and address their operational concerns and maintain high levels of client satisfaction and retention
• Ensure adherence to budgetary guidelines and achieve cost-efficiency in operations.
• Coordinate with vendors, contractors, and service providers to ensure quality service delivery.
• Handle emergency situations promptly and efficiently.
• Build and maintain strong relationships with clients, responding proactively to their needs.
• Lead and motivate a team of engineers, supervisors, technicians and support staff,
• ensuring consistent performance and development.
• Foster a culture of safety, accountability, and continuous improvement and conduct regular performance evaluations and training programs.
• Conduct regular facility inspections and prepare reports for senior management.
• Develop and implement maintenance schedules, policies, and procedures.
• Prepare and manage budgets for O&M activities, ensuring cost control and resource optimization.
• Analyze financial data to identify opportunities for savings and revenue generation.
• Ensure and drive strong compliance culture with PPE, regulatory requirements, safety standards, and company policies within the facility.
• Proactively identify and mitigate risks related to facility operations.
• Contribute to contract/business profitability efforts by identifying and pursuing growth opportunities.

Qualifications and Experience:

• Bachelor’s degree in engineering (Mechanical, Electrical, Civil, or related field).
• 8–15 years of experience in operations and maintenance, with a strong background in construction and engineering.
• Certified COREN engineer with demonstrated project management experience in O&P Management.
• Strong knowledge of Health and Safety modalities and ability to drive HSE initiatives.
• Proven experience in a leadership role within the facility and project management sector.
• Strong business acumen with a track record of driving operational efficiency and profitability.
• Excellent problem-solving, decision-making, and project management skills.
• Knowledge of relevant regulations, safety standards, and best practices in facility management.
• Proficiency in facility management software and MS Office Suite.

Key Competencies:

• Strategic thinking and analytical skills.
• Exceptional communication and interpersonal skills.
• Strong organizational and leadership abilities.
• Customer-focused mindset with a commitment to quality service delivery.