Operations Analyst at Tincan Island Container Terminal

Job Summary

• This OPEX MT is required to understudy the Operations Excellence Manager and develop the capabilities to grow into the Operations Excellence Manager role.
• The incumbent of the role will work closely with OPEX Manager to; identify inefficiencies in team structures, processes & procedures, and services/products; and recommends and supports the design, testing & implementation of solutions to the identified inefficiencies

Main Task, Responsibilities and Expectations
Process Management & Operations Effectiveness:

• Assists with the review of all operational process flow to ensure they are in line with higher-level business objectives
• Assists with the development of a full view and understanding of all operational cycles within the Operations department
• Works with internal stakeholders to increase the utilisation of the TOS functionality (full missions, reservations, etc.)
• Assists with the development and periodic updates of the standard operating procedure (SOP)
• Assists with the updating of all workflow diagrams
• Supports the Implementation, monitoring, improvement and control of the lean six sigma approach in the organisation in accordance with Bollore Group Standards
• Participates in the Identification, recommendation and driving action plans with internal stakeholders to increase operations effectiveness in line with the DIROPS team at HQ and local IT team
• Prepares periodic reports to track the adoption of new or optimised processes

Teams Organisation & Management:

• Assists with the documentation of job descriptions for all roles within the Operations department in alignment with SOPs
• Supports the implementation of job descriptions and SOPs by all stakeholders
• Supports the enforcement of SOP compliance of Operations team
• Works with the OPEX Manager to suggest new organisation structures
• Maximises productivity of the team through the implementation of TICT’s performance management system

Talent Acquisition & Development:

• Supports the HR department with high level process and technical insights/contents required to develop necessary training plans for different roles within the operations department
• Works with teams and HR department to identify recruitment needs
• Liaises with HR to identify suitable candidates and expected outcomes for blue, yellow, and green belt certifications
• Supports teams to develop and entrench team spirit within the Operations department
• Helps to drive the cultural change needed for a successful Operational excellence implementation
• Supports initiatives to increase cross-functional collaboration among teams
• Performs any other duties as required by the business

Skills and Competency Requirements
Knowledge

• Knowledge of Ports & Container Terminal Operations
• Knowledge of Planning, Scheduling & Logistics
• Quality Management
• Supply Chain Management
• Process Management
• Labour Relations

Technical:

• Ports & Terminal Operations
• Proficiency in Microsoft office tools, (especially MS Excel)
• Communications skills (Verba,l, Speaking and Written)
• Organisation & planning skills
• Strategic Planning
• Time Management Skills
• Research & Analytical skills
• Documentation skills
• Usage of port management software/platform
• Conflict Resolution
• Numerical Skills

Behavioural:

• Good Leadership Skills
• Objective and Focus
• Detail Oriented
• People Management
• Proactive
• Eager to learn
• Good judgment & decision-making skills
• Problem-solving Skills
• Negotiation Skills