Operations Agent at DHL

Job Purpose

Perform complete processing of shipments with the associated documentation in accordance with company and network standards and ensure timely return of scanning information and correct data to the network in accordance with DHL Global. S.O.P.

Key responsibilities

• Maintain a good relationship with all customers by ensuring that every contact is a demonstration of absolute dedication towards providing customer’s satisfaction. in line with DHL focus pillars and culture of speed, right first time, passion, and can-do spirit.
• Support the effective implementation and deployment of Global, regional, and country projects, programmes and initiatives within the Loshub.· Recover and give appropriate scans to shipments from other stations in a timely and courteous manner in line with Global S.O.P and on time processing to meet flight closure and departure.
• Participate in the implementation of, and compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.
• Ensure timely and accurate return of the network checkpoints.
• Allocate shipment to correct destination bags correctly and properly tagged to avoid misroute.
• Ensure that complete WPX transmission and pre-alert are sent to transit /destination to enhance faster recovery and processing through customs to improve transit time.
• Transfer of shipment requiring special handling to appropriate section or stations to speed up transit time.
• Ensure that incident reports are sent on damaged and unidentified shipments including missing shipments and forwarded to the network via mails.
• Ensure that materials are loaded on ULDs correctly properly netted in accordance with Aviation standards.
• Ensure timely recovery of all pre-alerted materials in calms on commercial flights and confirm recovery same on calms daily.
• Comply with DHL security policies and procedures, standards for first aid and Health and Safety and environmental guidelines.
• Keep safe and use appropriately, in line with company regulations, all equipment supplied to aid performance of functions.
• Capture full and accurate information in accordance with the Global S.O.P standards.
• Open bags and sort materials in accordance with standard operational procedures and compliance to security guidelines.
• Manage scale weights via NMIV for ULD build up in the sort for SABLE planning.

Requirement

• Minimum of Diploma in any field or its equivalent