Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
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We are now looking for a Operational Excellence Manager in Market Area Middle East and Africa who will be responsible for translating strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This role involves coordinating with various departments, monitoring progress, and providing analytical support to ensure strategic goals are met.
This role will be reporting directly to the Head of SDO & Strategy Execution Market Area Middle East and Africa.
What you will do:
Translate high-level strategies into strategic programs with timelines and KPIs
Coordinate and manage strategic initiatives to ensure alignment with organizational goals
Lead and oversee the execution of strategic projects from initiation to completion
Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful results
Conduct thorough analysis of current operational processes within all service lines to identify inefficiencies and make necessary improvements
Develop and implement standardized procedures across all service lines, ensuring consistency and compliance with relevant policies
Collect feedback from the stakeholders, conduct necessary research, and develop improvements
Collaborate with CUs, MAs and SDU to integrate operational excellence principles into the company's culture and daily activities
Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
Regularly monitor and analyze performance data to assess progress against strategic goals
Review, report, and analyze operational performance, making recommendations for ongoing improvements regularly
Prepare and present reports to senior leadership on the status of strategic initiatives and recommend adjustments as needed
Work closely with department heads and teams to ensure alignment and effective execution of strategic initiatives
Serve as a liaison between the strategy team and operational units to ensure seamless implementation
The skills you bring:
Telecom and Security Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations
Strong ability to think strategically and translate high-level goals into actionable plans
Understanding of business operations and market dynamics
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions
Proficiency in using data analysis tools and software (e.g., Excel, PowerBI)
Excellent written and verbal communication skills
Ability to effectively communicate with stakeholders at all levels of the organization
Strong interpersonal skills with the ability to build relationships and influence others
Experience in facilitating cross-functional collaboration
Knowledge of change management principles and practices
Ability to lead and manage organizational change initiatives
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