Operation Supervisor at Goldman Microfinance Bank

Job Responsibilities
Learn and master all relevant operational management regulations, internal controls and operating procedures; handle the following (including but not limited to) business in accordance with the procedures and service standards:

• Individual and company account opening and closing;
• Deposits and withdrawals, transfers and remittances etc.
• Keep important blank vouchers in accordance with regulations, and register and keep various registers in a timely manner;
• Manage account management, payment and settlement, trade financing and credit operations in accordance with industry procedures and service standards;
• Comply with the data source management system of the head office system and ensure the accuracy, completeness and timeliness of reported report data;
• Fulfill anti-money laundering obligations in accordance with the requirements of the head office’s anti-money laundering manual;
• Ensure that business processing procedures cover potential risks and are well executed;
• Assist the head office operations department to ensure the smooth implementation of new systems and new products;
• Carry out employee training to improve employees’ business skills and service levels.
• Provide necessary job skills coaching to tellers;
• Establish good internal and external customer relationships.

Job Requirements

• Bachelor's Degree or above in finance, business or other related majors;
• Have at least five years of relevant banking/financial services industry work experience and more than 2 years of management work experience after obtaining academic qualifications;
• Have completed the microfinance certification program and obtained the microfinance banking certificate issued by the Chartered Institute of Bankers of Nigeria (CIBN)
• Have sufficient knowledge of bank-related products and services;
• Have excellent teamwork spirit and excellent interpersonal communication and interaction skills;
• Have the corresponding work ability to fully perform job responsibilities;
• The MFB will contact the former employer of the manager to be appointed to conduct a status investigation; and the CBN approval must be obtained within 2 weeks from the date of appointment.