Operation Manager at Bonzee Consulting

Key Responsibilities

• Oversees the day-to-day operations of the business
• Supports CEO in strategy execution
• Responsible for enshrining a “service mindset” within employees
• Responsible for upholding service standards across all locations
• Ultimately responsible for managing customer experience across all touch points
• Oversees inventory management and bookings across platforms
• Develops and implements customer feedback mechanisms
• Develops and oversees implementation of service delivery initiatives (mystery shopping, customer satisfaction surveys, net promoter score, etc.)
• Develops customer experience reports
• Oversees resolution of customer complaints
• Vendor management (onboarding, evaluation, suspension, de-listing, etc.)
• Oversees sales reporting.

Requirements

• Interested candidates should possess relevant qualifications with 2 - 3 years experience.