Operation and Control Officer at XTREMPAY

Responsibilities

• Develops and implements Standard Operational Processes and Procedures around  all operational areas and ensure regulatory
• Responsible for the effective reconciliation of POS transactions,
• Tracks the performances of all Business Unit solutions (POS  terminals/Web/Mobile/Wallets) and ensures all hindrances to performances are  eliminated.
• Facilitates the provision and availability of resources required for the effective running  of all solutions working with external platform providers
• Monitors transaction trends and performance of current technology solutions within  the business
• Assessing user adoption, daily users of or service, or areas where the company is not  fully utilizing its technological (Inactivity)
• Works with stakeholders to develop and the Dispute Resolution processes to effectively  register, manage, investigate, and resolve disputes within the approved timelines.
• Manages end to end back-office support to ensure smooth business operations.
• Ensures resource utilization tracking for proper personnel costs management for the  organization.
• Evaluate risk and lead quality assurance processes, audit requirements and  benchmarks for the team.
• Ensures the execution of an information security strategy that protects the  confidentiality, integrity, and availability of data and servers.
• Monitors and ensure adherence to quality assurance processes, audit requirements  and benchmarks for the team.

Qualifications

• Bachelor's degree in management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance  sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and  employees.
• Excellent communication skills.
• Solid understanding of financial management.